Here another of these changes ... for the "Customer convenience" as Verizon put it. Sometime I think that service companies do not really realize that we, the customer, the client, are smarter than they think.
We do understand that, in this very difficult and critical financial situation, companies need to find a way to save or increase their revenue ... but we are all in the same boat.
And after a day of rage from us, here Verizon abandons their fee!
http://www.nytimes.com/2011/
Dear Verizon, did you really have to do that? Do you have a Lean expert in house who can figure things out for you? Try to reduce the waste ... which I am sure you have in tons,.... by maintaining the same service to your customers? If you do not have anyone, you should seriously think about hiring one. That is the new direction anyone should go, I think, if interested in surviving and living with this "new" economy!
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